Teaching

Executive Education courses
Rutgers University: Strategic Healthcare Management for Practices – Focus on Quality
Course Description: Developed and taught a 3.5 hour executive education workshop emphasizing the importance of quality in healthcare delivery in terms of patient experience and reimbursement trends. Quality measures and improvement approaches centering on Lean Six Sigma are explained and applied using case studies and exercises.

Rutgers University: Creating an Omni-Channel Customer Experience
Course Description: Developed and taught a 3.5 hour executive education workshop designed to “Break your old chain and push past your traditional channel to forge new networks and partnerships across multiple channels to achieve Supply Chain nirvana. Unlock your true supply chain potential and delight your customers with a frictionless and seamless experience. Give your customers what they want, when they want it, where they want it and how they want it – anywhere, anytime, anyplace.”

Rutgers University: Aligning Supply Chain Strategy and Execution
Course Description: Developed and taught a 1.5 hour executive education workshop designed to provide executives with an understanding of the difference between strategy and execution, knowing how to align strategy and operational activities, an awareness of supply chain strategy options, and an understanding of the supply chain implications of strategy choices. Participants included managers from UPS, Novartis, Schindler, Verizon, Panasonic, PSEG, DB, Johnson & Johnson, Pfizer, Bayer, S&P, and Sony.

 

Graduate level teaching (listed chronologically)

EMBA 6590 (BGSU): Competing Strategically in the Global Environment (EMBA Capstone).
Course Description: Strategies, structure, processes, and capabilities needed for business success in dynamic, global environments are examined. Learn how to analyze global competitive environments, assess risk, understand capabilities, and form and deploy strategies. The impact of organization structure, culture, and information technology on strategy implementation is explored. A computer simulation is incorporated into the course to support application of the course concepts.

SCM 696 (Rutgers University): Healthcare Services Management (MBA and MSHSM course).
Course Description: Healthcare provider organizations face pressures to reduce costs while improving quality, patient satisfaction, safety and other important outcomes. These pressures are not too dissimilar from those faced by manufacturers at the advent of supply chain management (SCM). However, healthcare services systems are distinctive in many ways, such as regulations, payment models, decentralized supply chain relationships (particularly with physicians) and pharmaceuticals distribution. This course provides students with strategies, techniques, and best practices to improve unit and organizational performance in healthcare services systems by applying key concepts from operations and supply chain management to the healthcare context. Topics include macro level subjects such as current regulatory and reimbursements issues, healthcare policies to align physician and hospital incentives, and public interest with private industries; group purchasing organizations (GPOs) and pharmaceutical distribution, information technologies (e.g., electronic health records). The course also covers micro level tactics, such as process improvement and quality assurance, hospital resource planning, material and patient flow management. The objective is to effectively manage information, material and financial exchanges for healthcare provider organizations to improve the quality of services and efficiency.

SCM 564/580 (Rutgers University): Operations Analysis (MBA course).
Course Description: This course covers fundamentals of operational analysis for various performance issues encountered in real life business processes. The major topics include demand forecasting and demand management strategies, sales and operations planning (S&OP), inventory planning models and deployment, uncertainty and safety stock management, supply chain collaborative planning, business capacity planning, and fundamentals of project management. Case studies on analyzing and designing cost-effective solutions for improving a company’s operational efficiency and profit margin are used. The objective is to help our students to develop a strong knowledge of analytical thinking skills and supply chain strategies toward operational excellence in a highly dynamic and competitive business environment.

SCM 661/693 (Rutgers University): Project Management (MBA and MS-SCM course).  (Delivered both online and in-class versions) 
Course Description: This course presents the classical foundations of project management and introduces students to the world of real life project problems. Upon completion of this course, students understand the basic concepts and critical factors of initiating, planning, organizing, controlling, and running a project. They are able to develop a project plan, build a project team and adapt their project management style to the unique project characteristics. Course topics will include: project initiation, project success dimensions, integration, scope, planning, controlling and monitoring, time, cost and risk management, project organization, project teamwork, and project adaptation. The course also advises students how they could prepare themselves for the PMP Exam of the Project Management Institute in order to become Professional Project Managers.

EMBA SCM 581: (Rutgers University): Supply Chain Management Strategies (EMBA course).
Course Description: This course provides a broad overview of key supply chain strategies, issues and challenges in both a manufacturing and service industries. Topics covered include the management aspects of forecasting, inventory management, lean/six sigma use in supply chains, project management, supply chain finance, and procurement and outsourcing. Case studies, supplemented with current best practices, simulation/game, and the use of subject matter experts are used to illustrate the issues discussed in lectures. Team taught.

IEMBA SCM 523: (Rutgers University): Business Statistics (International EMBA – Singapore).
Course Description: Business Statistics introduces the use of statistical methods and probability theory in the analysis and modeling of business problems.

EMBA 5500 (Univ. of Toledo): Analytical Foundations for Executives – Business Math & Statistics.
Course Description: This course provides executive MBA students with a review of the analytical foundations in statistical methods including forecasting, simple and multiple regression, probability, and decision (tree) analysis. Students are required to complete exercises as foundations for future courses in the EMBA curriculum.

SCM 622 (Eastern Michigan Univ.): Customer Relationship Management (MBA course).
Course Description: This course provides the fundamental concepts in customer relationship management. Topics include understanding Service-Dominant Logic (SDL), the total customer experience, CRM planning, e-customer service, best practices, call center management, data warehousing, ERP, Internet CRM integration, customer value and retention, interrelationship selling, and partner relationship management. Organized student consulting projects for Henry Ford Health System during Winter 2012 semester. Students analyzed patient satisfaction data and reported results to executives.

SCM 611 (Eastern Michigan Univ.): Supply Chain Management (MBA course).
Course Description: This course introduces the various components of the entire supply chain. Information and communication technology as an enabler to implement supply chain man¬agement strategies is discussed. Emphasis is placed on collaboration and planning re¬lated to major functional areas including: product/service and process design and development, manufacturing/service operations, procurement/outsourcing, and distribution and logistics to organize the flow of prod¬ucts and resources from inception through delivery to satisfy final customer needs. Organized a tour for students to observe best practices in OM/SCM at the Chrysler Toledo Supplier Park, home of President Obama’s 2011 visit.

BUAD 6300 (Univ. of Toledo): Strategic Marketing and Analysis (MBA course).
Course Description: This advanced marketing course examines the dynamic marketing environment, marketing and managerial concepts and models, and cross-functional issues in marketing. The course assists students in moving beyond basic marketing topics to look at marketing as a critical strategic process that must work in concert with and in support of corporate business strategy.

 

Undergraduate level teaching (listed chronologically)

MGMT 3000 (BGSU): Integrated Operations and Supply Chain Management.
Course Description: An integrated view of how supply management, operations, and logistics functions create value for customers. Concepts studied include: design of operations and supply chain strategies, systems, and processes; coordination and control of material and information flows; and decision-making tools for supply chain management and integration with other business functions.

MGMT 4450/5450 (BGSU): Demand Driven Supply Chain Planning and Operations (S&OP).
Course Description: Examine the demand driven processes necessary to effectively plan and schedule operations in a supply chain. Focusing on the planning hierarchy of sales and operation planning, master production scheduling, and materials requirements planning, additional emphasis is placed on distribution requirements planning, flow, and capacity within operations systems and the supply chain.

SCM 380 (Rutgers University): Project Management.
Course Description: Introduction to the classical foundations of project management. Explore modern real-life project problems and learn key concepts of initiating, planning, organizing, controlling, and running a project. Particular emphasis on projects in the area of supply chain management.

BUAD 3020 (Univ. of Toledo): Principles of Manufacturing and Service Systems.
Nominated for the Outstanding Teacher Award in 2012 – 2013.
Course Description: This course provides an overview of the functions, problems, solution techniques and decision-making processes within the manufacturing and service environment. Topics include production/operations planning, JIT, TQM, Six Sigma, Lean, and inventory management. Organized tours for 208 students to observe implementations of “Lean” at two local hospitals in 2008. Organized a plant tour of KUKA Toledo Production Operations at the Chrysler Supplier Park for 56 students in 2012.

BUAD 2070 (Univ. of Toledo): Application of Statistics in Business Decision Making (Stats II).
Course Description: This course provides a study of the application of statistics in business using cases and spreadsheets. Course covers hypothesis testing, X2 testing, regression analysis and correlation analysis, ANOVA, process control, time series and index numbers.

OM 374 (Eastern Michigan Univ.): Operations Management.
Course Description: This course examines the major design, processes and control problems of operations management in manufacturing and service organizations. Topics include product or service design; facilities location and layout; productivity, including job design, standards and incentive plans; project management; materials management, including forecasting, purchasing and inventory control; operations control; quality assurance and control. Organized tours each semester for students to observe best practices in OM/SCM at the Chrysler Toledo Supplier Park, home of President Obama’s 2011 visit.

SCM 465 (Eastern Michigan Univ.): Global Supply Chain Management (Capstone).
Course Description: This course integrates the concepts and tools of SCM approach with emphasis on issues in a global supply chain. Topics include identifying/managing risks, global supplier selection/evaluation/management, distribution and logistics management, international contracts/documents, and development/maintenance of international buyer-supplier relationships/alliances and global practices.

BUAD 3050 (Univ. of Toledo): Information Technology Management.
Course Description: This course examines the role of computers and information systems in business decision-making. The students are expected to develop computer-based applications for business decision making and problem solving through the use of state-of- the-art software, including advanced spreadsheets, database and Web design tools.

MKTG 3880 (Univ. of Toledo): Marketing Research and Database Management.
Course Description: This course addresses the fundamentals of marketing information systems, marketing research, data-based marketing, and statistical analysis. Emphasis is placed on searching, developing and providing customer information for marketing decision making. The fundamental objectives are to familiarize students with research enabling them to read a report, analyze data, and understand implications behind conclusions and recommendations.

BUAD/MGMT 4020 (Univ. of Toledo): Strategic Management – Senior Business Policy Capstone 2000 – 2007. Nominated for the Outstanding Teacher Award in 2004 – 2005. 
Course Description: This course addresses the critical skills needed to develop, implement, and manage strategic business initiatives and activities. This course uses an emphasis on the available tools and techniques in strategic management to help you integrate and apply what you have learned in your separate functional business courses to analyze complex strategic problems. In doing so, this course adopts a top-level management perspective in which the organization and its relationships with its external environment are emphasized.

Invited class lectures (listed chronologically)

(11) Rutgers, 29:799:661: MBA Project Management. Spring 2017. Topic: Presented/lectured on “The strategic management process; portfolio management.”
(10) Rutgers, 29:799:581: Executive MBA Supply Chain Management Strategies. Spring 2015. Topic: Presented/lectured on “Applying supply chain management concepts to improve healthcare.”
(9) Rutgers, 29:799:607: MBA Supply Chain Strategies. Spring 2015. Topic: Presented/lectured on “Globalization and New Product Development.”
(8) Rutgers, 29:799:410: Service Management. Spring 2014, Fall 2014, Spring 2015.
Topic: Presented/lectured on “Healthcare Supply Chain and Services Management.”
(7) U Toledo, MFGM 8860: Doctoral Seminar; Advanced Statistical Methods. November 2013.
Topic: Presented/lectured on “Structural Equation Modeling – Invariance Analysis.”
(6) U Toledo, AACSB AQ Post-Doctoral Bridge to Business, June 2013.
Topic: Taught a two-day post-doc seminar on “Faculty Research Development and Teaching Techniques in Business, with an emphasis on Structural Equation Modeling and Academic-Service Learning.”
(5) U Toledo, MFGM 8860: Doctoral Seminar; Advanced Statistical Methods. October 2012.
Topic: Presented/lectured on “Structural Equation Modeling.”
(4) U Toledo, MFGM 8860: Doctoral Seminar; Advanced Statistical Methods. September 2012.
Topic: Presented/lectured on “The value of data in scholarly research.”
(3) U Toledo, EMBA 6320: New Product Development. August 2009.
Topic: Presented/lectured on “Global New Product Development: Issues and Trends.”
(2) U Toledo, OPMT 4420: Service Operations Management Class. January 2009.
Topic: Presented/lectured on Chapter 1, “Services in the Economy,” specifically the importance of the service sector and its unique characteristics.
(1) U Toledo, AACSB Post-Doctoral Bridge to Business Supply Chain Seminar Class. June 2008.
Topic: Presented/lectured on “The value of data in theory deduction and induction; exemplars and discussion of exploratory research.”

Masters Theses

Committee Member, Guevin, J. (2011). Creating simulation-based training tools for Customer Relationship Management with Service-Oriented Architecture. Eastern Michigan University.

Doctoral (PhD) Dissertations

(4) External examiner, Chakraborty, S. (2015). Antecedents of co-creation and their impact on operational and financial performance of private sector tertiary care hospitals in and around major urban areas in India: An empirical study. IFHE University, India.

(3) Committee Member, Johnson, A. (2015). Mission critical logistics – Essays in Game Transportation and Naval Logistics. Rutgers University.

(2) Committee Member, Alflayyeh, S.M. (2013). Managing Global Supply Chain Complexity for Sustainable Competitive Advantage. University of Toledo.

(1) Committee Member, Todorova, D. (2013). Exploring lean implementation success factors in job shop, batch shop, and assembly line manufacturing settings. Eastern Michigan University.

AACSB AQ Bridge Program Post-Doctoral Certificate Theses

(2) Committee Member, Cetin, R. (2014). Digital media strategy and performance. University of Toledo.

(1) Committee Member, Park, J.S. (2011). The impact of Advanced Medical Technology (AMT) and Information Technology on healthcare performance. University of Toledo.

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