Graduate level – Rutgers, The State University of New Jersey, Rutgers Business School
22:799:696: MBA Healthcare Services Management.
Course Description: Healthcare provider organizations face pressures to reduce costs while improving quality, patient satisfaction, safety and other important outcomes. These pressures are not too dissimilar from those faced by manufacturers at the advent of supply chain management (SCM). However, healthcare services systems are distinctive in many ways, such as regulations, payment models, decentralized supply chain relationships (particularly with physicians) and pharmaceuticals distribution. This course provides students with strategies, techniques, and best practices to improve unit and organizational performance in healthcare services systems by applying key concepts from operations and supply chain management to the healthcare context. Topics include macro level subjects such as current regulatory and reimbursements issues, healthcare policies to align physician and hospital incentives, and public interest with private industries; group purchasing organizations (GPOs) and pharmaceutical distribution, information technologies (e.g., electronic health records). The course also covers micro level tactics, such as process improvement and quality assurance, hospital resource planning, material and patient flow management. The objective is to effectively manage information, material and financial exchanges for healthcare provider organizations to improve the quality of services and efficiency.
22:799:564/580: MBA Operations Analysis.
Course Description: This course covers fundamentals of operational analysis for various performance issues encountered in real life business processes. The major topics include forecasting and demand management strategies, sales and operations planning (S&OP), inventory planning models and deployment, uncertainty and safety stock management, supply chain collaborative planning, business capacity planning, and fundamentals of project management. Case studies on analyzing and designing cost-effective solutions for improving a company’s operational efficiency and profit margin are used. The objective is to help our students to develop a strong knowledge of analytical thinking skills and supply chain strategies toward operational excellence in a highly dynamic and competitive business environment.
22:799:661 (and 693 online): MBA Project Management.
Course Description: One of the most critical elements in the competitiveness and growth of organizations is project management. Projects are the drivers of innovation and change and no organization can survive today without projects. Furthermore, almost every MBA graduate may sooner or later be required to manage a project. This course will present the classical foundations of project management and introduce students to the world of real life project problems. Upon completion of this course, students will understand the basic concepts and critical factors of initiating, planning, organizing, controlling, and running a project. They will be able to develop a project plan, build a project team and adapt their project management style to the unique project characteristics. Course topics will include: project initiation, project success dimensions, integration, scope, planning, controlling and monitoring, time, cost and risk management, project organization, project teamwork, and project adaptation. The course will also advise students how they could prepare themselves for the PMP Exam of the Project Management Institute in order to become Professional Project Managers.
22:960:523: Business Statistics (International EMBA – Singapore).
Course Description: Business Statistics introduces the use of statistical methods and probability theory in the analysis and modeling of business problems. Topics include descriptive statistics, numerical measures, central tendency, probability and probability distributions, confidence interval estimation, hypothesis testing, and linear regression.
Executive Education courses taught at Rutgers
Rutgers University: Strategic Healthcare Management for Practices – Focus on Quality
Course Description: Developed and taught a 3.5 hour executive education workshop emphasizing the importance of quality in healthcare delivery in terms of patient experience and reimbursement trends. Quality measures and improvement approaches centering on Lean Six Sigma are explained and applied using case studies and exercises.
Rutgers University: Creating an Omni-Channel Customer Experience
Course Description: Developed and taught a 3.5 hour executive education workshop designed to “Break your old chain and push past your traditional channel to forge new networks and partnerships across multiple channels to achieve Supply Chain nirvana. Unlock your true supply chain potential and delight your customers with a frictionless and seamless experience. Give your customers what they want, when they want it, where they want it and how they want it – any where, any time, any place.”
Rutgers University: Aligning Supply Chain Strategy and Execution
Course Description: Developed and taught a 1.5 hour executive education workshop designed to provide executives with an understanding of the difference between strategy and execution, knowing how to align strategy and operational activities, an awareness of supply chain strategy options, and an understanding of the supply chain implications of strategy choices.
Undergraduate level – Rutgers, The State University of New Jersey, Rutgers Business School
22:799:380: Project Management.
Introduction to the classical foundations of project management. Explore modern real-life project problems and learn key concepts of initiating, planning, organizing, controlling, and running a project. Particular emphasis on projects in the area of supply chain management.
Graduate level – University of Toledo, College of Business Administration
EMBA 5500: EMBA Analytical Foundations for Executives – Business Math & Statistics.
Course Description: This course provides executive MBA students with a review of the analytical foundations in statistical methods including forecasting, simple and multiple regression, probability, and decision (tree) analysis. Students are required to complete exercises as foundations for future courses in the EMBA curriculum.
BUAD 6300: MBA Strategic Marketing and Analysis.
Course Description: This advanced marketing course examines the dynamic marketing environment, marketing and managerial concepts and models, and cross-functional issues in marketing. The course assists students in moving beyond basic marketing topics to look at marketing as a critical strategic process that must work in concert with and in support of corporate business strategy.
Undergraduate level – University of Toledo, College of Business Administration
BUAD 3020: Principles of Manufacturing and Service Systems (Operations and Logistics).
Nominated for the University Outstanding Teacher Award in 2012 – 2013.
Course Description: This course provides an overview of the functions, problems, solution techniques and decision-making processes within the manufacturing and service environment. Topics include production/operations planning, JIT, TQM, Six Sigma, Lean, and inventory management. Organized tours for 208 students to observe implementations of “Lean” at two local hospitals.
BUAD 2070: Application of Statistics in Business Decision Making (Stats II).
Course Description: This course provides a study of the application of statistics in business using cases and spreadsheets. Course covers hypothesis testing, X2 testing, regression analysis and correlation analysis, ANOVA, process control, time series and index numbers.
BUAD 3050: Information Technology Management.
Course Description: This course examines the role of computers and information systems in business decision-making. The students are expected to develop computer-based applications for business decision making and problem solving through the use of state-of- the-art software, including advanced spreadsheets, database and Web design tools.
MKTG 3880: Marketing Research and Database Management.
Course Description: This course addresses the fundamentals of marketing information systems, marketing research, data-based marketing, and statistical analysis. Emphasis is placed on searching, developing and providing customer information for marketing decision making. The fundamental objectives are to familiarize students with research enabling them to read a report, analyze data, and understand implications behind conclusions and recommendations.
BUAD 4020: Strategic Management Capstone, Senior Business Policy.
Nominated for the University Outstanding Teacher Award in 2004 – 2005.
Course Description: This course addresses the critical skills needed to develop, implement, and manage strategic business initiatives and activities. This course uses an emphasis on the available tools and techniques in strategic management to help you integrate and apply what you have learned in your separate functional business courses to analyze complex strategic problems. In doing so, this course adopts a top-level management perspective in which the organization and its relationships with its external environment are emphasized.
Graduate Level – Eastern Michigan University, College of Business
SCM 611: MBA Supply Chain Management.
Course Description: This course introduces the various components of the entire supply chain. Information and communication technology as an enabler to implement supply chain management strategies is discussed. Emphasis is placed on collaboration and planning related to major functional areas including: product/service and process design and development, manufacturing/service operations, procurement/outsourcing, and distribution and logistics to organize the flow of products and resources from inception through delivery to satisfy final customer needs.
SCM 622: MBA Customer Relationship Management.
Course Description: This course provides the fundamental concepts in customer relationship management. Topics include understanding Service-Dominant Logic (SDL), the total customer experience, CRM planning, e-customer service, best practices, call center management, data warehousing, ERP, Internet CRM integration, customer value and retention, interrelationship selling, and partner relationship management.
Undergraduate level – Eastern Michigan University, College of Business
OM 374: Operations Management.
Course Description: This course examines the major design, processes and control problems of operations management in manufacturing and service organizations. Topics include product or service design; facilities location and layout; productivity, including job design, standards and incentive plans; project management; materials management, including forecasting, purchasing and inventory control; operations control; quality assurance and control.
SCM 465: Global Supply Chain Management.
Course Description: This course integrates the concepts and tools of SCM approach with emphasis on issues in a global supply chain. Topics include identifying/managing risks, global supplier selection/evaluation/management, distribution and logistics management, international contracts/documents, and development/maintenance of international buyer-supplier relationships/alliances and global practices.
Invited academic lectures and talks
(1) MFGM 8860: Doctoral Seminar; Advanced Statistical Methods. November 2013.
Topic: Presented/lectured on “Publication Strategy, Structural Equation Modeling – Invariance Analysis.”
(2) AACSB AQ Post-Doctoral Bridge to Business, June 2013.
Topic: Taught a two-day post-doc seminar on “Faculty Research Development and Teaching Techniques in Business, with an emphasis on Structural Equation Modeling and Academic-Service Learning.”
(3) MFGM 8860: Doctoral Seminar; Advanced Statistical Methods. October 2012.
Topic: Presented/lectured on “Structural Equation Modeling.”
(4) MFGM 8860: Doctoral Seminar; Advanced Statistical Methods. September 2012.
Topic: Presented/lectured on “The value of data in scholarly research.”
(5) EMBA 6320: New Product Development. August 2009.
Topic: Presented/lectured on “Global New Product Development: Issues and Trends.”
(6) OPMT 4420: Service Operations Management Class. January 2009.
Topic: Presented/lectured on Chapter 1, “Services in the Economy,” specifically the importance of the service sector and its unique characteristics.
(7) AACSB Post-Doctoral Bridge to Business Supply Chain Seminar Class. June 2008.
Topic: Presented/lectured on “The value of data in theory deduction and induction; exemplars and discussion of exploratory research.”
Doctoral (PhD) Dissertations
Committee Member, Todorova, D. (2013). Exploring lean implementation success factors in job shop, batch shop, and assembly line manufacturing settings. Eastern Michigan University.
Committee Member, Alflayyeh, S.M. (2013). Managing Global Supply Chain Complexity for Sustainable Competitive Advantage. University of Toledo.
Advisor, Chakraborty, S. (proposal under development). Healthcare supply chain complexity, value co-creation, and power. University of Toledo, IFHE University, India.
External Committee Member, Saboorideilami, V. (proposal under development). Healthcare Supply Chain Integration. University of Toledo.
Committee Member, Wang, Y. (proposal defended – June 25, 2014). Essays on models and algorithms for operations scheduling with external contracts and resource constraints (two essays deal with healthcare operations). Rutgers University.
AACSB AQ Bridge Program Post-Doctoral Certificate Theses
Committee Member, Cetin, R. (Proposal under development). Digital media strategy and performance. University of Toledo.
Committee Member, Park, J.S. (2011). The impact of Advanced Medical Technology (AMT) and Information Technology on healthcare performance. University of Toledo.
Committee Member, Guevin, J. (2011). Creating simulation-based training tools for Customer Relationship Management with Service-Oriented Architecture. Eastern Michigan University.