Bowling Green State University | Bowling Green, OH | August 2017 – present 
Associate Professor of Supply Chain Management, Department of Management
Director, Supply Chain Management Institute

Rutgers, The State University of New Jersey | Newark, NJ | January 2014 – July 2017
Associate Professor of Supply Chain Management – Rutgers Business School (promoted July 2016)
Serve as a tenured Associate Professor, teaching Healthcare Services Management (Masters level), MBA Operations Analysis, MBA Project Management, and IEMBA Business Statistics (in Singapore). Served as a tenure-track Assistant Professor from January 2014 to July 2016.
– Serve as Director of the Masters of Science in Healthcare Services Management program.
– Secured nearly $200,000 in research funding.

University of Toledo | Toledo, OH | July, 2012 – December, 2013
Director – School of Healthcare Business Innovation and Excellence (SHBIE)
Asst. Professor of Information Operations and Technology Management – College of Business
Asst. Professor of Public Health– College of Medicine and Life Sciences
Served as the Director of SHBIE; an interdisciplinary school incorporating expertise from the Colleges of Business and Medicine, with the aim of improving the delivery of healthcare and the performance of healthcare organizations through developing and delivering academic programs, research, and outreach services.  Serving as a professor in the College of Business; conducting research and teaching primarily in the areas of Operations and Supply Chain Management, and Decision Sciences (statistics).

Primary Contributions & Achievements
– Launched the following academic programs:
– Two certificate programs for physicians and healthcare executives
– Masters of Business Administration (MBA) in Health Systems Management
– Dual Degree – Masters of Business Administration and Masters in Public Health
– Led process improvement (Lean / Six Sigma) initiatives at UTMC (OR Department, Orthopedic Hospital, etc.) working with surgeons, anesthesiologists, and administrators to improve performance.
– Proposed and closed a consulting engagement with Seneca Medical (medical surgical distributor) to provide Lean / Six Sigma training. (value: approx. $25K).
– Dissertation Advisor for three PhD dissertation studies into healthcare operations and IT.
– Faculty Representative, University of Toledo Board of Trustees, Audit & Finance Subcommittee.
– Faculty Chair, Supply Chain Management Advisory Board.
– 2012 Distinguished (Best) Paper Award, Decision Sciences Institute 43rd Annual Meeting Healthcare Management Track in San Francisco, CA.
– 2012 Honorable Mention (runner up) Best Paper Award, 10th Annual International Symposium on Supply Chain Management hosted by the Purchasing Management Association of Canada (PMAC) in Toronto, Canada. Title: Exploring the interaction effects of coordination mechanisms in the healthcare delivery supply chain.

Eastern Michigan University | Ypsilanti, MI | August, 2010 – July, 2012
Asst. Professor of Operations and Supply Chain Management – College of Business
Served as a professor in the College of Business; conducting research and teaching primarily in the areas of Operations and Supply Chain Management.

Primary Contributions & Achievements
– Principle Investigator, Research into the consequences of Certificate of Need Legislation on Hospital Performance, funded by McLaren Health Care (Fall 2011 – Winter 2012).
– Fellow, Academic Service Learning Fellows Program (Fall, 2011). Patient satisfaction research for Henry Ford Health System (data analysis and recommendations).
– Awardee, College of Business 2011 Spring-Summer Faculty Research Grant. Award: $8,500.
– Thesis Committee Member, Park, J.S. (2011). The impact of Advanced Medical Technology (AMT) and Information Technology on healthcare performance. University of Toledo.
– Committee Member, Todorova, D. (2013). Exploring lean implementation success factors in job shop, batch shop, and assembly line manufacturing settings.

UnitedHealthcare | Minneapolis, MN | December, 2006 – August, 2007
Director of Sales, Northwest Ohio
Served as Market Lead, responsible for a market development initiative for the world’s largest health and well being company — a Fortune 25 company with revenues exceeding $72 Billion (over $100 Billion in 2012).  This included the development and execution of a strategic plan, organizing and conducting seminars, interfacing with (calling on) leading benefits consultants and employers directly to increase awareness and grow market presence.  Additionally, participated in the development of a revolutionary results based health incentive program/product. Left UHC to pursue Doctoral (Ph.D.) studies.

Primary Contributions & Achievements
– Increased RFP volume 20% over the previous year.
– Increased RFP size (group size) 14% over the previous year.

Corporate One Benefits | Fostoria, OH | March, 2004 – December, 2006
Vice President of Strategy and Business Development
Responsible for the development and implementation of a strategic development (growth) plan for the organization with the end goal of growing overall sales by means of market penetration as well as new market development.  This included participation in the recruitment and training of new sales representatives, development and implementation of a forecasting system, and identification and opening of new strategic geographic markets.   Additionally responsible for development and provision of healthcare cost containment, insurance, employee communications, and general business (strategic planning) consulting services to key accounts.

Primary Contributions & Achievements
– Served as Lead Consultant on the company’s first paid strategic planning engagement. Facilitated strategic planning (Board) retreats with two additional clients (one a $20 Million healthcare company).
– Developed the company’s first sales forecasting and reporting tool used by the entire sales staff.
– Company’s top Consultant Producer (#1) in 2005 and 2006.

The BIDON Companies | West Palm Beach, FL | November, 2000 – March, 2004
Regional Chief Executive Officer (CEO)
Managed all operations and development functions for a portfolio of Independent Diagnostic Testing Facilities (multi-modality imaging centers).  Managed all aspects of operations including physician contracting, managed care contracting, medical billing, capital equipment purchasing, day-to-day operations (staff management and HR), and physician marketing. Led turnaround, acquisition, and development initiatives including identifying, evaluating, and developing business start-ups, operating (managing) multiple independent businesses, strategic planning, evaluating current business relationships and developing new physician partnerships, market planning and development, financial planning, service line development and retrenchment, staff recruitment, supervision and dismissal, general managerial accounting, forecasting, and budgeting.  Ultimately responsible for growing and managing profitability in the northern region of the United States.

Primary Contributions & Achievements
– Restored free cash flow and debt service to a business that had not serviced debt in approximately 30 months.  Grew top line revenue while reducing costs through service line retrenchment.
– Developed, opened, and managed new (second & third) businesses, drafted three approved business plans that secured more than $3 million in financing, and negotiated the purchase of three MRI units valued at over $1.6 million.
– Evaluated contracts with various partnership entities, and developed and executed growth and exit strategies accordingly.  This included contract drafting, negotiation, execution, and termination with physician groups, insurance payers, real estate lessors, and suppliers.
– Negotiated some of the area’s first Stark compliant Facility Lease Agreements with referring Orthopedic surgeons.

Advanced Conveyor Systems & Fabrication | Toledo, OH | March, 1999 – December, 2000
Director of Sales and Marketing
Managed the company’s sales, marketing, customer service and estimating departments.  These activities included strategic organizational planning, developing marketing and sales plans and presentations, program development, and managing all internal and external corporate communications and marketing literature.

Primary Contributions & Achievements
– Earned the 2000 President’s Certificate for Leadership for driving organizational change.
– Managed a team that achieved an all-time company annual sales record of $2.4 million.
– Developed tracking systems to assist in monitoring and forecasting sales activity.
– Led successful litigation teams on behalf of ACSF recovering nearly $100,000.
– Chaired the company’s first ongoing management team development meeting series.
– Led process improvement initiates (Lean / Six Sigma) (i.e., order fulfillment process).
– Developed a systematic method/model for recruiting and hiring new employees.

Catholic Healthcare Partners / Mercy Health Partners Northern Region | Toledo, OH 1997 – 1999  
Sales Manager, Family Health Plan
Regional Physician Hospital Organization (PHO) Specialist, MHP PHO
Physician Services Coordinator, St. Vincent Mercy Medical Center
As Sales Manager (FHP), developed and managed a professional sales team.  These activities included developing a systematic, sales focused culture for both individual and commercial group Medicare HMO sales.  Additionally, conducted presentations for physicians, hospital managers, and community agencies to generate product awareness.  Served as Physician Services Coordinator and Regional PHO Specialist during my tenure at MHP.  In these positions, I worked closely with the medical staff and hospital executive administration to develop new and enhance existing referral streams and improve business performance.  These activities ranged from physician relationship development to strategic planning and feasibility studies.

Primary Contributions & Achievements at FHP
– Doubled monthly sales and set an all-time monthly sales record.
– Created sales territories, a prospect list and tracking database and sales tracking reports.
– Developed and implemented lead generation strategies (i.e. direct mail/telemarketing).
– Monitored customer satisfaction levels and developed programs to increase retention.

%d bloggers like this: